Contacts
Locations
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| Address | Directions |
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Visitor address: Eurex Bonds GmbH Mergenthalerallee 61-71 65760 Eschborn Postal address: Eurex Bonds GmbH 60485 Frankfurt am Main |
Arriving by Car A66 from direction Wiesbaden From the freeway exit "Eschborn" and drive in the direction of Eschborn - Gewerbegebiet Süd until the first junction. Turn into Frankfurter Straße and after approx. 250 meters, turn left into Mergenthalerallee. A5 from direction Kassel At "Nordwestkreuz Frankfurt", change to freeway A66 direction F-Miquelallee/Wiesbaden/Mainz, stay in right lane and change onto freeway A648 direction Eschborn/Kronberg /Schwalbach shortly before "Eschborner Dreieick". Exit "Eschborn" and drive in the direction of Eschborn - Gewerbegebiet Süd until the first junction. Turn into Frankfurter Straße and after approx. 250 meters, turn left into Mergenthalerallee. A5 from direction Basel At "Westkreuz Frankfurt", change onto freeway A648 direction Wiesbaden/Köln, exit "Eschborn" and drive in the direction of Eschborn - Gewerbegebiet Süd until the first junction. Turn into Frankfurter Straße and after approx. 250 meters, turn left into Mergenthalerallee. Arriving by Suburban Train (S-Bahn) Take the S-bahn S3 or S4 to "Eschborn Süd" station. The distance from the station to The Cube is approximately 800 meters, 10 minutes by foot. Walk first along Stuttgarter Straße (on the left there is a Park + Ride), then turn right to Alfred-Herrhausen-Allee. You have reached The Cube on Mergenthalerallee after 350 meters. |
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| Deutsche Börse AG UK Representative Office One Canada Square, Floor 42, Canary Wharf London E14 5DR, United Kingdom |
Arriving by Tube Jubilee-line or DLR, Stop Canary Wharf |
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Support
Eurex Bonds and Deutsche Börse will provide dedicated support to the members to facilitate successful participation in the simulation and production. Members can reach Eurex Bonds and Deutsche Börse with their questions and comments regarding simulation and production using the familiar desk numbers:
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| Helpdesk | Contact | Description |
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| Customer Support Frankfurt | (Mon - Fri 8.30am - 6.00pm) Tel. +49 (0)69 - 211-1 12 22 Fax +49 (0)69 - 211-1 70 03 E-mail: |
Member Admission and Connection Requests. |
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| Sales and Customer Support UK |
Tel. +44 (0)207 862 - 7167 Fax +44 (0)207 862 - 9167 E-mail: |
Member Admission and Connection Requests. |
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| Functional Helpdesk Trading | (Mon - Fri 8.00am - 6.00pm) Tel. +49 (0)69 - 211-1 38 90 Fax +49 (0)69 - 211-1 43 47 E-mail: |
Functional requests and questions regarding the Eurex Bonds trading platform. |
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| Functional Helpdesk Clearing (Fixed Income CCP) |
(Mon - Fri 7.00am - 8.30pm) Tel. +49 (0)69 - 211-1 72 34 Fax +49 (0)69 - 211-1 43 34 E-mail: |
Functional FI-CCP requests and questions, e.g. regarding report selection and the @X-PERT GUI. |
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| Technical Helpdesk Trading | (Mon - Fri 6.00am - 10.00pm) Tel. +49 (0)69 - 211-1 84 00 Fax +49 (0)69 - 211-1 84 01 E-mail: |
Technical requests and questions regarding the Eurex Bonds trading platform (Xetra). |
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| Technical Helpdesk Clearing (Fixed Income CCP) |
(Mon - Fri 8.00am - 6.00pm) Tel. +49 (0)69 - 211-1 28 00 Fax +49 (0)69 - 211-1 84 01 E-mail: |
Technical FI-CCP requests. |
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