Contacts
Locations
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| Address | Directions |
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| Eurex Bonds GmbH Neue Börsenstrasse 1 60487 Frankfurt/Main, Germany |
By car A66 to Frankfurt from Nordwestkreuz / Wiesbaden exit "Rödelheim/Hausen", "Ludwig-Landmann-Straße", via roundabout into "Am Industriehof", right into "Tilsiter Straße", enter the roundabout Tilsiter Straße and leave at the 2nd exit, head straight forward onto Neue Börsenstr. By metro lines 6+7 from city to "Heerstraße/Hausen", "Industriehof / Neue Börse" station, 5 minutes walk |
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| Deutsche Börse AG UK Representative Office One Canada Square, Floor 42, Canary Wharf London E14 5DR, United Kingdom |
By tube: Jubilee-line or DLR, Stop Canary Wharf |
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Support
Eurex Bonds and Deutsche Börse will provide dedicated support to the members to facilitate successful participation in the simulation and production. Members can reach Eurex Bonds and Deutsche Börse with their questions and comments regarding simulation and production using the familiar desk numbers:
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| Helpdesk | Contact | Description |
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| Customer Support Frankfurt | (Mon - Fri 8.30am - 6.00pm) Tel. +49 (0)69 - 211-1 12 22 Fax +49 (0)69 - 211-1 70 03 E-mail: |
Member Admission and Connection Requests. |
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| Sales and Customer Support UK |
Tel. +44 (0)207 862 - 7167 Fax +44 (0)207 862 - 9167 E-mail: |
Member Admission and Connection Requests. |
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| Functional Helpdesk Trading | (Mon - Fri 8.00am - 6.00pm) Tel. +49 (0)69 - 211-1 38 90 Fax +49 (0)69 - 211-1 43 47 E-mail: |
Functional requests and questions regarding the Eurex Bonds trading platform. |
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| Functional Helpdesk Clearing (Fixed Income CCP) |
(Mon - Fri 7.00am - 8.30pm) Tel. +49 (0)69 - 211-1 72 34 Fax +49 (0)69 - 211-1 43 34 E-mail: |
Functional FI-CCP requests and questions, e.g. regarding report selection and the @X-PERT GUI. |
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| Technical Helpdesk Trading | (Mon - Fri 6.00am - 10.00pm) Tel. +49 (0)69 - 211-1 84 00 Fax +49 (0)69 - 211-1 84 01 E-mail: |
Technical requests and questions regarding the Eurex Bonds trading platform (Xetra). |
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| Technical Helpdesk Clearing (Fixed Income CCP) |
(Mon - Fri 8.00am - 6.00pm) Tel. +49 (0)69 - 211-1 28 00 Fax +49 (0)69 - 211-1 84 01 E-mail: |
Technical FI-CCP requests. |
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