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Helpdesks

Contact our Helpdesks

Sales and Customer Support Frankfurt

Member Admission and Connection Requests.

Service times: Mon-Fri 9:00–17:30 CET

T +49 (0) 69 211 1 12 22
F +49 (0) 69 211 1 70 03

 
 

Sales and Customer Support UK

Member Admission and Connection Requests.

Service times: Mon-Fri 8:30–18:00 CET  

T +44 (0) 207 86 27 16 7
F +44 (0) 207 86 29 16 7

 
 

Functional Helpdesk Trading

Functional requests and questions regarding the Eurex Bonds trading platform.

Service times: Mon-Fri 8:00–18:00 CET

T +49 (0) 69 211 1 38 90
F +49 (0) 69 211 1 43 47

 
 

Functional Helpdesk Clearing (Fixed Income CCP)

Functional FI-CCP requests and questions, e.g. regarding report selection and the @X-PERT GUI.

Service times: Mon-Fri 7:00–20:30 CET

T +49 (0) 69 211 1 72 34
F +49 (0) 69 211 1 43 34

 
 

Technical Helpdesk Trading

Technical requests and questions regarding the Eurex Bonds trading platform (Xetra).

Service times: Please contact your technical account manager via your personal VIP number. Mon-Fri 6:00–22:00 CET

 
 
 

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